Point Groups

Point Groups is a feature that allows Users to categorize the score of their Contacts. By setting up Point Groups, Users can assign a specific number of Points to each action taken by a Contact, such as opening an Email, visiting a Landing Page, or downloading an Asset.

Managing Point Groups

To access the currently defined Point Groups in Mautic, navigate to the Points Menu and click the “Manage Groups” link. To create a new Group, simply click the “New” button.

Screenshot of the create a new Group interface

Enter a name and a description for the Group and click the “Save & Close” button to create the Group.

Point Groups usage

Point Actions

You can change Contact’s Points within a Points Group by using Points Actions.

Screenshot of Points action with Group

Point Triggers

You can use Point Triggers based on Point Groups to automatically trigger specific events within the system.

Screenshot of Points trigger with Group

Campaign condition

You can use a condition based on Group Contact score in a Campaign.

Screenshot of Points trigger with Group

Campaign action

You can use a Campaign action to increase or decrease the Group Contact score.

Screenshot of Campaign Point action with Group

Form action

You can use a Form action to increase or decrease the Group Contact score.

Screenshot of Form Adjust Contact's Points Action with Group

Segment filters

Each Point Group adds a new filter for configuring the Segment.

Screenshot of Segment Group filter Screenshot of Segment Group filter element

Contact details

You can display Point Groups in the Contact details.

Screenshot of Contact Details with Group Points

Group Report

You can generate a Report that contains information about Contact Point Groups.

Screenshot of Group Report

Webhooks

Changing the Contact Group Points doesn’t trigger the Contact Points Changed Event Webhook