There are two ways to update Mautic:
If your instance is in production, has a large number of contacts and/or is on shared hosting, it's strongly recommended that you update at the command line.
Updating in the user interface requires a significant amount of resources, and can be error-prone if the server restricts resource allocation. This can lead to failed updates and corrupted data.
By default, Mautic receives notifications both in the user interface and at the command line for stable releases only.
If you wish to help with testing early access releases in a development environment, please edit your configuration and set the stability level to Alpha, Beta, or Release Candidate. This allows you to receive notifications for early access releases. Always read the release notes before updating to an early access release.
Never enable early access releases for production instances
If you need help, there are several places you can go to ask for assistance. Remember that most people who use the Community Forums, Slack, and GitHub are volunteers.
If you think your configuration is causing the problem, ask on the Mautic Community Forums. Search before you post, as it's likely someone might have already answered your question in the past.
You can also chat with someone in the live Community Chat however you must post all support requests on the forums. Post there first, then drop the link to the post in Slack if you are discussing it with someone.
In all cases, it's important that you describe the problem, and all steps you have followed to resolve the problem, in detail. At a minimum, include the following:
If you don't provide the information requested as a minimum, the person who might try to help you has to ask you for it, so please save them the trouble and provide the information upfront. Also, importantly, please be polite. Mautic is an Open Source project, and people are giving their free time to help you.
If you are sure that you have discovered a bug and you want to report it to developers, you can do so on GitHub. GitHub shouldn't be where you request support or ask for help with configuration errors. Always post on the forums first if you aren't sure, if a bug report is appropriate this can link to the forum thread.
Found errors? Think you can improve this documentation? edit this page