Before you start to send text messages from your Mautic instance, it needs to be connected to the service which can send them. The first and default implemented service is Twilio. In order to configure the text messages correctly, follow these steps:
Alphanumeric Sender ID allows you to send Twilio Programmable SMS messages using a personalized sender name, in supported countries (see International Support for Alphanumeric Sender ID).
Instead of using an E.164 formatted Twilio Phone number for the "From" value, you can use a custom string like your own business' branding.
Note: Additionally, messages sent out using an Alphanumeric Sender ID can not be replied to directly.
Alphanumeric Sender ID is automatically supported on all new upgraded (paid) Twilio accounts. It is not supported for Free Trial accounts.
You can validate that Alphanumeric Sender is enabled on your account by following these steps:
Just setup your alias in plugin settings:
Read more info about Alphanumeric Sender ID on Twillio site.