This plugin allows for the Outlook Add-In to keep track of emails sent to leads.
Even if the plugin is compatible to Outlook 2013, this will describe the installation of the most recent compatible version, 2016.
Install the Mautic plugin as usual. It will appear on the plugins page in Mautic.
Click on the Outlook plugin button and enter a secret or key to validate the Outlook Add-In
Run the Mautic Outlook Add-In Installer on a Windows machine with Outlook 2016
On the Outlook 2016 Options window, select Add-Ins and click on the Add-In Options button
Type in the URL of the Mautic application, the same secret you used on the Mautic plugin page and click OK
To track an email sent to a lead, click the Track Email button on the New Email window
This will append a tracking GIF to the email with the following syntax:
Appending a tracking pixel via the Outlook plugin means that there is a possibility for false positives on email opens. This edge case occurs if the user's Outlook has the Preview Pane enabled for Sent Messages.
The Mautic plugin will then validate the information using the secret to compare signatures and then attach that email to the contact’s profile as part of their activity history. If the lead or leads don't exist, they are created automatically
This is mandatory to append the tracking pixel.
There are 3 places to manage that:
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You can check if the tracking URL that is added in Outlook is correct this way: