This new channel was added in Mautic 1.4.0. It allows Mautic to send text messages from campaigns.
A Text Message can be created/modified only via Campaign Builder.
Before you start to send text messages from your Mautic instance you need to configure the text messages correctly (see Twilio Plugin), then follow these steps:
The new Text message will be pre-selected so you can save the Send Text Message action as well. You can use the action in your Campaign dripflow.
These are marketing text messages by default. Segments are assigned to the text message which will determine which contacts receive the communication. Note that each contact can only receive the text message once - it's like a mailing list.
Initiating these text messages requires the Send Scheduled Broadcast Cron Job. See Cron Jobs for more detail.
Contacts can unsubscribe from your SMS messages by replying with the word "Stop" to your SMS. Once Mautic receives this SMS, the specific contact will be marked as Do Not Contact (DNC) and will not be contacted again via text message.
You can also get SMS replies in your contact's timeline like this
In order to make Twilio send back replies to Mautic, you have to follow these steps:
Go to your Twilio dashboard -> Phone Numbers -> Manage Numbers -> Active Numbers, then select the number you are sending from (the same number you configured in the steps above), or follow this link
Go the messaging section, and configure a webhook as shown in the screenshot below. Make sure that you point back to your server like this
https://example.com/mautic/sms/twilio/callback where https://example.com/mautic/ is the path to your Mautic instance.
After these configurations, Twilio will notify Mautic of any incoming SMS replies.
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