Mailer is owner

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Sending emails from lead owner

This functionality allows Mautic to automatically personalize emails sent to a user who has an owner (mautic user) assigned to them. This feature changes from email, from name and signature by changing the default setting to the Mautic lead owner's user setting.


  • Mautic 1.3.0+
  • A non-tokenized mail transport. This feature won't work with emails sent via API (Mandrill, Sparkpost and Mailjet).

How to enable the emails sent from contact owner

  • Open the admin menu by clicking the cog icon in the top right corner.
  • Select the Configuration menu item.
  • Select the Email Settings tab.
  • Switch the Mailer is owner to Yes.
  • Save the configuration.


Signature is also a new feature in the Mautic 1.3.0. There are two places where to configure the signature text:

  1. The default signature is in the Configuration, Email Settings tab.

    The default text is Best regards,<br/>|FROM_NAME|.

    The |FROM_NAME| token will be replaced by Name to send mail as value also defined in the Email Settings tab.

    This signature will be used if the contact owner is not known.

  2. Every user can configure their own signature in the profile edit page. This signature will be used if the contact owner is known.

    The signature can be placed into an email text using the {signature} token.

    There is one exception where the contact owner's signature won't be used.

    When a user sends an email directly from a contact , the currently logged in user's signature will be used and not the lead owner.

    It doesn't matter if the contact has another owner assigned or if it doesn't have an owner at all.


Does it work for all emails?

There are exceptions:

  • The email has to be sent to a contact. If Mautic doesn't have a contact assigned with the email, it doesn't know its owner and therefore cannot know what user name, email and signature to choose.

    This also happens when you send test emails.

  • If you send an email directly from the contact detail, the from name and from email will be used from the form where you create the email to send, and not from the user settings of the lead owner.

    The values used are pre-filled with those of the currently logged in user.

How can I override this?

Since Mautic 3.3 it has been possible to override the global setting on a per-email basis.

There is a switch under the Advanced setting of the email, which allows you to decide whether to take the global mailer as owner setting, or the specified from address, into account.

Screenshot showing mailer as owner switch

If Yes is selected, then the global setting will take precedence.

If No is selected, the address and name supplied in the email 'From' fields will be used.

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